Delete My Account

HOW TO DELETE YOUR ACCOUNT

1. Click 'REQUEST ACCOUNT DELETION' button below.
2. The button will launch our Help Center. Click on the Chat with Us option.
3. Enter your Name & E-mail

If we are not immediately available to chat with you, a ticket will be created. We will verify that you are the owner of the account we are deleting. It's our way of making sure we're chatting with the right account owner and keeping your personal info safe and sound. While it can take around 30 calendar days to complete, we're aiming to make it snappy. 

Account closure does not equate to the complete erasure of your stored information. We would like to clarify that the right to request account closure is not absolute. Thus, even if you express the desire to have your personal information expunged, specific information retention may be necessary for the following reasons: Fulfillment of ongoing obligations stemming from prior transactions. For instance, if the data is imperative for upholding contractual commitments regarding previous product purchases. Adherence to legal obligations. Instances such as preserving purchase-related data for auditing and taxation purposes require data retention. Additionally, to demonstrate compliance with legal obligations concerning this very request, a portion of your information may be retained. Preservation of records essential for legal claims. Your data may be essential in establishing, exercising, or safeguarding legal rights.