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Showing all FAQs
Product FAQ
What are the product dimensions, ports & switches? +
The heart-shaped recorder measures 64mm x 56mm. On the back of the recorder: There is a speaker located in one lobe of the heart. In the middle, there is a switch labeled: R (Record): Used when recording a new sound onto the module. P (Playback): Used for listening to the stored recorded sound. Directly under the switch, there is a microphone used for capturing sound during recording. For instructions on how to record a sound, see the 'How do I record a sound?' section. For instructions on how to play back a recorded sound, see the 'How do I play back a recorded sound?' section.
What type of battery does the recorder use? +
The recorder operates on 3PCS AG13/LR44 batteries.
How long can the recorder store a recording? +
The recorder can store a recording for up to 20 seconds.
How do I record a sound? +
Follow these steps to record a sound: 1. Remove the plastic tab before recording. 2. Turn the switch to the 'R' (Record) position. 3. Squeeze the heart to start recording. 4. Hold the heart within 2-10 cm with the microphone facing the sound source for the best playback. 5. The LED light will remain on while recording.
How do I play back a recorded sound? +
After recording, follow these steps to play the sound: 1. Flip the switch from 'R' (Record) to 'P' (Playback) position. 2. Squeeze the heart to play back the sound. 3. The LED will flash during playback.
How do I lock my recording so it doesn’t get erased? +
To lock your recording: 1. Make sure the switch is in the 'P' (Playback) position. 2. Squeeze the heart for 5 seconds until you hear a beep. 3. The recording is now locked and cannot be erased or re-recorded until unlocked.
How do I unlock the recorder to record a new sound? +
To unlock the recorder: 1. Keep the recorder in the 'P' (Playback) position. 2. Squeeze the heart until you hear two beeps. 3. The recorder is now unlocked and ready for a new recording.
How do I add photos & videos to my frame? +
IMPORTANT: Videos must NOT exceed 1080 resolution, frame rate of 30FPS & a bit rate of 8000kbps. Videos larger than these are not supported and can cause the Digital Frame to malfunction. There are many free options online to reduce the file size, such as: https://clideo.com/compress-video1. Connect the Frame: Plug the supplied USB cable into the frame, then connect the other end to your computer.
2. Recognize the Frame: Wait for a few moments—your computer should automatically recognize the frame as a new drive.
3. Transfer Files: Drag and drop photos and videos into the frame’s new drive.
4. Eject Safely: To safely remove the frame, right-click on its drive icon and select 'Eject'.
5. Power On: Unplug the frame from your computer, then press the power button to turn it on.
6. Charging Tip: If the frame does not power on, the battery might be low. Connect the frame to a power outlet using the USB base.
2. Recognize the Frame: Wait for a few moments—your computer should automatically recognize the frame as a new drive.
3. Transfer Files: Drag and drop photos and videos into the frame’s new drive.
4. Eject Safely: To safely remove the frame, right-click on its drive icon and select 'Eject'.
5. Power On: Unplug the frame from your computer, then press the power button to turn it on.
6. Charging Tip: If the frame does not power on, the battery might be low. Connect the frame to a power outlet using the USB base.
The frame displays a 'File Not Supported' error. +
The frame works best with videos in MP4, AVI, or MOV formats, and images in JPG, PNG, or BMP formats. If your file isn't in one of these formats, you may need to convert it using an online tool. Just search 'MP4 converter' or 'JPG converter' online.
Additionally, ensure that the video resolution does not exceed 1920 x 1080 and that videos are at 30 fps or lower. If needed, use a free tool to adjust the video resolution or fps. Reload the updated media files back onto the frame to resolve the error.
Additionally, ensure that the video resolution does not exceed 1920 x 1080 and that videos are at 30 fps or lower. If needed, use a free tool to adjust the video resolution or fps. Reload the updated media files back onto the frame to resolve the error.
The frame will not power on. +
Important: If this happened right after transfering a video onto your frame, it's possible your video exceed the frame's capabilities. Videos must NOT exceed 1080 resolution, frame rate of 30FPS & a bit rate of 8000kbps. Videos larger than these are not supported and can cause the Digital Frame to malfunction. There are many free options online to reduce the file size, such as: https://clideo.com/compress-video
Here are some other troubleshooting step:
1. Check the Battery: The battery may be drained. Connect the frame to a power outlet using the provided USB cable and base.
2. Power On: Press the power button after connecting the frame to power.
3. Try a Different Cable: If the frame is still unresponsive, try using another USB cable that is rated 5V 1 - 2A.
4. Connect to Computer: If the frame still doesn't power on, connect it to your computer. If recognized, a new drive should appear. Access this drive and delete any files on it, then disconnect the cable and press the power button again.
5. Contact Support: If the frame is not recognized by the computer or still does not turn on, please reach out to us for additional support.
Here are some other troubleshooting step:
1. Check the Battery: The battery may be drained. Connect the frame to a power outlet using the provided USB cable and base.
2. Power On: Press the power button after connecting the frame to power.
3. Try a Different Cable: If the frame is still unresponsive, try using another USB cable that is rated 5V 1 - 2A.
4. Connect to Computer: If the frame still doesn't power on, connect it to your computer. If recognized, a new drive should appear. Access this drive and delete any files on it, then disconnect the cable and press the power button again.
5. Contact Support: If the frame is not recognized by the computer or still does not turn on, please reach out to us for additional support.
How can I reorder the photos/videos in the slideshow? +
The images play in alphabetical order based on their filenames. To change the order:
1. Connect the Frame: Plug the frame into your computer using the provided USB cable.
2. Recognize the Frame: Your computer should automatically recognize the frame as a new drive.
3. Rename Files: Open the drive, rename the media files in the desired order (e.g., '01.jpg', '02.jpg', '03.mp4').
4. Eject Safely: Right-click on the drive and select 'Eject' before unplugging the frame from your computer.
1. Connect the Frame: Plug the frame into your computer using the provided USB cable.
2. Recognize the Frame: Your computer should automatically recognize the frame as a new drive.
3. Rename Files: Open the drive, rename the media files in the desired order (e.g., '01.jpg', '02.jpg', '03.mp4').
4. Eject Safely: Right-click on the drive and select 'Eject' before unplugging the frame from your computer.
How long will the video frame battery last? +
The frame will display a slideshow for about 4 hours on a fully charged battery. The battery life may vary based on usage and screen brightness. To extend battery life, consider lowering the screen brightness and turning off the frame when not in use.
How do I add photos & videos to my frame? +
IMPORTANT: Videos must NOT exceed 1080 resolution, frame rate of 30FPS & a bit rate of 8000kbps. Videos larger than these are not supported and can cause the Digital Frame to malfunction. There are many free options online to reduce the file size, such as: https://clideo.com/compress-video1. Connect the Frame: Plug the supplied USB cable into the frame, then connect the other end to your computer.
2. Recognize the Frame: Wait for a few moments—your computer should automatically recognize the frame as a new drive.
3. Transfer Files: Drag and drop photos and videos into the frame’s new drive.
4. Eject Safely: To safely remove the frame, right-click on its drive icon and select 'Eject'.
5. Power On: Unplug the frame from your computer, then press the power button to turn it on.
6. Charging Tip: If the frame does not power on, the battery might be low. Connect the frame to a power outlet using the USB base.
2. Recognize the Frame: Wait for a few moments—your computer should automatically recognize the frame as a new drive.
3. Transfer Files: Drag and drop photos and videos into the frame’s new drive.
4. Eject Safely: To safely remove the frame, right-click on its drive icon and select 'Eject'.
5. Power On: Unplug the frame from your computer, then press the power button to turn it on.
6. Charging Tip: If the frame does not power on, the battery might be low. Connect the frame to a power outlet using the USB base.
The frame displays a 'File Not Supported' error. +
The frame works best with videos in MP4, AVI, or MOV formats, and images in JPG, PNG, or BMP formats. If your file isn't in one of these formats, you may need to convert it using an online tool. Just search 'MP4 converter' or 'JPG converter' online.
Additionally, ensure that the video resolution does not exceed 1920 x 1080 and that videos are at 30 fps or lower. If needed, use a free tool to adjust the video resolution or fps. Reload the updated media files back onto the frame to resolve the error.
Additionally, ensure that the video resolution does not exceed 1920 x 1080 and that videos are at 30 fps or lower. If needed, use a free tool to adjust the video resolution or fps. Reload the updated media files back onto the frame to resolve the error.
The frame will not power on. +
Important: If this happened right after transfering a video onto your frame, it's possible your video exceed the frame's capabilities. Videos must NOT exceed 1080 resolution, frame rate of 30FPS & a bit rate of 8000kbps. Videos larger than these are not supported and can cause the Digital Frame to malfunction. There are many free options online to reduce the file size, such as: https://clideo.com/compress-video
Here are some other troubleshooting step:
1. Check the Battery: The battery may be drained. Connect the frame to a power outlet using the provided USB cable and base.
2. Power On: Press the power button after connecting the frame to power.
3. Try a Different Cable: If the frame is still unresponsive, try using another USB cable that is rated 5V 1 - 2A.
4. Connect to Computer: If the frame still doesn't power on, connect it to your computer. If recognized, a new drive should appear. Access this drive and delete any files on it, then disconnect the cable and press the power button again.
5. Contact Support: If the frame is not recognized by the computer or still does not turn on, please reach out to us for additional support.
Here are some other troubleshooting step:
1. Check the Battery: The battery may be drained. Connect the frame to a power outlet using the provided USB cable and base.
2. Power On: Press the power button after connecting the frame to power.
3. Try a Different Cable: If the frame is still unresponsive, try using another USB cable that is rated 5V 1 - 2A.
4. Connect to Computer: If the frame still doesn't power on, connect it to your computer. If recognized, a new drive should appear. Access this drive and delete any files on it, then disconnect the cable and press the power button again.
5. Contact Support: If the frame is not recognized by the computer or still does not turn on, please reach out to us for additional support.
How can I reorder the photos/videos in the slideshow? +
The images play in alphabetical order based on their filenames. To change the order:
1. Connect the Frame: Plug the frame into your computer using the provided USB cable.
2. Recognize the Frame: Your computer should automatically recognize the frame as a new drive.
3. Rename Files: Open the drive, rename the media files in the desired order (e.g., '01.jpg', '02.jpg', '03.mp4').
4. Eject Safely: Right-click on the drive and select 'Eject' before unplugging the frame from your computer.
1. Connect the Frame: Plug the frame into your computer using the provided USB cable.
2. Recognize the Frame: Your computer should automatically recognize the frame as a new drive.
3. Rename Files: Open the drive, rename the media files in the desired order (e.g., '01.jpg', '02.jpg', '03.mp4').
4. Eject Safely: Right-click on the drive and select 'Eject' before unplugging the frame from your computer.
How long will the video frame battery last? +
The frame will display a slideshow for about 4 hours on a fully charged battery. The battery life may vary based on usage and screen brightness. To extend battery life, consider lowering the screen brightness and turning off the frame when not in use.
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