HOW TO ORDER
After applying for a wholesale account, you will be emailed/called to verify business information within 1-2 business days.
MINIMUMS & PRICING
Our Heartbeat Animal Kits come with one stuffed animal and one sound module.
All prices are listed in US dollars and are subject to change without notice. A minimum of 15 kits are required for the first wholesale purchase.
Wholesale accounts are available to 3D/4D ultrasound studios, OB/GYN offices, bereavement programs, brick-and-mortar retail shops, gift shops and online retailers with active storefronts.
NO THIRD PARTY WEBSITE SALES
Goods purchased from us at wholesale prices must be used for resale. We may ask you to prove the existence of your business in order for us to establish that you are a wholesale retailer. This may include, but is not limited to, providing your resale number, copy of your business license, the address of your retail outlet and/or a digital photograph of your storefront, and/or the URL of your website from which you operate your own e-commerce enabled web store.
We accept major credit cards (Visa and Mastercard) and Paypal (USD currency only). Orders over $2500 will need to be paid by business checks payable to “Purusha’s Pick’s Inc.” and mailed to 3310 Wrangle Hill Rd, Ste 107, Bear, DE 19701
Orders over $3500 USD will require a 50% deposit to confirm the order. Final balance MUST BE RECIEVED IN 30 DAYS.
Net payment and COD terms may be arranged for qualifying accounts. Such accounts must provide adequate credit references for approval. When sending in credit references, please include email addresses or fax numbers of trade references.
10% MONTHLY SERVICE CHARGE WILL APPLY FOR ALL PAST DUE INVOICES . Customers with past due invoices will have orders placed on hold until account is cleared of dues.
A $30 USD service charge will apply for all bounced checks.
ESTIMATED PRODUCTION OR LEAD TIME
Please allow is 2-4 business days excluding holidays for processing before your order is shipped.
SHIPPING & DELIVERY
Shipping and handling will be calculated and added to your total upon check out. We reserve the right to use our discretion as to the carrier to be used on any shipment.
International shipping is available. Retailers are responsible for all taxes and customs-related duty fees in addition to international shipping charges. In some cases, you may be required to pay customs duty fees or shipping surcharges billed to My Baby’s Heartbeat Bear after the goods have left our warehouse. It is your responsibility to submit payment for such post-delivery fees and charges immediately upon receipt of invoice. Rates are different with each country. My Baby’s Heartbeat Bear will not be accountable for such fees.
We are not responsible for any packages once it has left our warehouse. The shipping carrier will attempt to redeliver package(s) 3 times. If delivery is unsuccessful and the package is returned to My Baby’s Heartbeat Bear, you will be liable for returned shipping charges, payable immediately upon notification.
We are also not responsible for any fees incurred due to customers incorrectly filling out their shipping address and/or post office boxes, including, but not limited to: missing and/or incorrect zip codes, suites and/or apartment numbers.
RETURNS & EXCHANGES
Wholesale orders may not be returned or exchanged. We only accept returns in the case of damaged or defective merchandise.
DAMAGES, DEFECTS & MISSING GOODS
It is our goal to inspect every product that ships out for quality purposes. But in the case of manufacturing damages or defects, please contact [email protected] and provide a photo of damaged merchandise within 30 days of receipt.
It is also our goal to produce goods that are consistent in shape, color, size, and overall quality. However, please note that merchandise may vary between different production runs. These variances would not be considered defective.
Exchanges, returns, & defects will be applied as store credit only. In some circumstances, we may send a return shipping label and ask that you return damaged or defective merchandise. All merchandise must be returned in its original packaging immediately upon receiving a return shipping label. Damaged and defective merchandise will not be accepted after 15 days of return shipping label issuance.
If your order is missing goods, you have 7 days from the delivery date to notify My Baby’s Heartbeat Bear via e-mail ([email protected]) or phone (302-918-7663) of the missing goods.
Products may not be sold for less than the current USD MSRP retail price listed on the My Baby’s Heartbeat Bear website, with the exception of products being included or discounted in packages. We reserve the right to refuse future business with anyone who resells our items at wholesale or near wholesale prices.
My Baby’s Heartbeat Bear promotions (i.e. promo codes on newsletters, postcards, social media, etc) are exclusive to customers who purchase at retail price and are not applicable to wholesale accounts.
Samples are available upon request. Please email [email protected] to arrange. Sample fees would amount to wholesale cost per product plus shipping charges. Cost of sample fees will be credited towards your first order. (Please note that product colors may appear differently in photos.)
PRODUCT IMAGES & INTELLECTUAL PROPERTY
The name My Baby’s Heartbeat Bear, all photographs, designs, products, content, text and graphics on My Baby’s Heartbeat Bear’s web pages are the exclusive intellectual property of My Baby’s Heartbeat Bear, and may not be reproduced in any form without the express consent of My Baby’s Heartbeat Bear.
If you would like My Baby’s Heartbeat Bear’s product photography to market My Baby’s Heartbeat Bear products, you must be an approved My Baby’s Heartbeat Bear retailer. If you are an approved retailer, please email [email protected] for access to our product and lifestyle images. Please note that these images remain the sole property of My Baby’s Heartbeat Bear and we maintain the right to determine final usage of images.
All My Baby’s Heartbeat Bear photos and written content may only be used on the internet or in print with express permission and must be credited to My Baby’s Heartbeat Bear. All photos and content can be shared on social media without express permission only when the My Baby’s Heartbeat Bear brand is given credit and/or tagged. We reserve the right to refuse future business with anyone who does not comply with our intellectual property terms.
Our packing may not be used to sell any plush animals or products that were not sold through My Baby’s Heartbeat bear. Doing so may result in not only the immediate cancellation of your account, but also potential litigation.
If you have additional questions, please email us at [email protected]